delivery and returns
All of our items are handmade to order and so we ask that you allow 14 working days for your order to be processed and made, ready for shipping. We will always endeavour to deliver to you sooner than this if we are able to.
Last order date for Christmas Delivery is Friday 4th December, we cannot guarantee delivery for Christmas after this date.
We use UPS for all United Kingdom orders.
Standard delivery, 2 – 3 working days, within the United Kingdom is £5.
REST OF THE WORLD
We currently only ship to the UK.
RETURNS + EXCHANGES
If for any reason we have made a mistake with the personalisation or there is a faulty product, we will ensure that the mistake is resolved immediately. We will cover all costs for the returns of the product and replace instantly. Please email us at: firstname.lastname@example.org listing your name, order number, the product you wish to return and the reason for that return.
Please note that goods that are personalised are non-refundable, unless faulty.
The Bunnies, Quilts and Bath sheet towels are not suitable for children under 3.